FAQ's
Frequently Asked Questions
Maintenance
Furnace filters
How to change furnace filters?
- Determine your filter size.
- Find your filter slot.
- Turn off your furnace system.
- Take out the old filter.
- Insert the new filter.
- Turn your furnace system back on.
How often should you change the furnace filter? Depending on the type of filter you buy, it will need to be changed from 3 to 6 months.
When to call us?
- Lightbulb change
- Hot water issue (Call 403-328-8806)
- Fire alarms
- Ventilation issue
- Alarm system
- Smoke detectors (tenant responsible for batteries)
- Clogged toilet (plunge first and if unsuccessful, call maintenance)
- Submit maintenance requests through the website, email or by phone
- Urgent calls (available 24/7) 403-328-8806
- Please call as soon as an issue arises, so that it can be addressed immediately
Office
Do applicants have to have proof of indigenous heritage?
Yes (e.g., Status card, membership card, or Metis card)
What makes the rent affordable or higher rentals?
NA
When is rent due?
First of the month until the 8th
What methods of payment are accepted?
We accept e-transfer, debit, exact amount of cash, and money order or third-party income support
I lost my key/fob
Replacement keys and fobs are available. Replacement fees will be applicable.
Are utilities included?
Utilities are not included with the rent
Do I need tenant insurance?
Tenant insurance is encouraged.
Other
Is parking available?
Each unit reviews one assigned parking space.